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Support

Although your Community Creative website has been built to the highest of standards and our Website Management System has been constructed with simplicity and ease of use in mind, there will be times where you might need additonal help. To ensure Community Creative is able to keep our costs to an absolute minimum, we have designed to the following suport fee structure to enable us to provide quality support to those in regular need at the same time as not impacting our ability to deliver website solutions to the Community Service sector at the lowest price possible:

Technical Support

Community Creative provides Level 4 Fault responses for free as part of your Community Creative Managed Website Service

 
Response Times
 Pre-purchase support costs
Ad-hoc purchase support costs
Level 1 Faults (Critical)
1 hour phone
$20 + GST per month
$80 + GST per incident
Level 2 Faults (High)
3 hour phone
$10 + GST per month
$40 + GST per incident
Level 3 Faults (Standard)
24 hour phone
$5 + GST per month
$20 + GST per incident
Level 4 Faults (Low)
48 hour phone
 FREE FREE

Pre-purchased support credits can be simply added to your monthly subscription price and ad-hoc purchases can be done via the Make a Payment page.